Emotional Labor

Emotional Labor

Many working positions require job holders to display certain emotional reactions that are expected by clients, colleagues or supervisors, but these required reactions sometimes or often contradict the worker´s own actual feelings. Emotional labor demands may be found particularly in service jobs, where interaction with other people is a substantial part of the work task. Research results indicate that high demands to control emotional reactions are related to several undesired psychological outcomes: such as, stress and emotional exhaustion. This result has implications for the design of working positions, but also highlights the importance of proper…