High reliability organizations

Introduction

High Reliability Organizations (HRO’s) are organizations that constantly face serious and complex (safety) risks yet succeed in realising an excellent safety performance. In such situations acceptable levels of safety cannot be achieved by traditional safety management only. HRO’s manage safety risks in a specific way, supported by an associated organizational culture. A key concept hereby is resilience. The concept of HRO’s can be used to improve safety and reliability of other industries. There is a clear link with Resilience Engineering and the four abilities for resilient organizations (to anticipate, to monitor, to respond and to learn).…