Contractor management

Summary
Erika Ustailieva TNO, the Netherlands , Annick Starren TNO, the Netherlands

Introduction

Companies are operating increasingly in networks (i.e. contractor chains with contractors, suppliers and/or other companies. This requires several companies/parties working together to get the work done. Working in contractor chains is very common in sectors like maintenance, construction, cleaning, and catering[1]. On the work floor this collaboration can become difficult because of differences in approaches, ways of working, schedules, working cultures, specific company risks, and the perceptions of risk, etc.Although it is hard to quantify, there is considerable evidence that working in contractor chains has implications for the…

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