Psychosocial issues in the service sector

Introduction

Most advanced economies have over the past decades seen a shift away from industry based employment structure towards service-based sectors instead[1]. This article examines the key psychosocial hazards for the service sector. In addition, it examines the key psychosocial hazards and issues facing by the less commonly examined sub-sectors/ industries included in the service sector, namely: transport, retail, banking and finance, and postal and telecommunication. A commentary of prevention and management interventions for psychosocial risks is discussed, and examples drawn on from within this sector are included.

What is the service sector?…