The Centre for Chronic Illness and Work (CCZW) is partnered with seven national patient organisations (each focusing on a chronic condition, such as fibromyalgia, multiple sclerosis, rheumatism) to train people with chronic disease with pre-existing counselling/coaching qualifications to become ‘experts by experience’ at a six- to nine-month training programme. Once certified, these coaches support patients, to cope with their illness and/or return to work. Since 2014, 10 coaches have been trained, with a further 14 undertaking training. The service is promoted by CCZW and the patient organisations, and the coaches are reimbursed for their time from employers, employee insurers or individuals. Previous similar initiatives found that 28 % of service users successfully reintegrated into the workplace, with another 10 % finding voluntary work. Success factors include the peer-support approach and partnership with patient organisations. Challenges include the uncertainty of funding and managing the demand for services. This model is transferable, particularly where similar reintegration agencies or support services already exist.