On 20 March 2012, the Management Board of EU-OSHA adopted the Code of Good Administrative Behaviour of the European Ombudsman, which lays down the principles that all members of its staff must respect in their relations with the public.
What is a code of good administrative behaviour?
With the help of the code, members of the public know exactly how the Agency works and what rights they have in their dealings with the Agency.
The ultimate goals are to enhance the transparency of administration, to ensure a better quality of the services provided and to bring administration closer to the public.
For more information on the Code of Good Administrative Behaviour, see the website of European Ombudsman.