Good administration is what members of the public are entitled to expect when they deal with a public body. It entails the respect of laws and procedures, especially the fundamental rights of citizens, and high-quality services.
What is a code of good administrative behaviour?
The Code of Good Administrative Behaviour of the European Ombudsman sets out the basic principles of good administration. The code informs the staff of the rules they must follow in their relations with the public.
With the help of the code, members of the public know exactly how the Agency works and what rights they have in their dealings with the Agency.
The ultimate goals are to enhance the transparency of administration, to ensure a better quality of the services provided and to bring administration closer to the public.
For more information on the Code of Good Administrative Behaviour, see the website of European Ombudsman.