Well-being at work in the service voucher sector in Belgium

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In 2019, the personal and household services (PHS) sector accounted for 9.5 million jobs in the EU27, including 6.3 million declared and 3.1 million undeclared. Current macroeconomic developments, such as the increase in the rate of women´s professional activity and the ageing population in particular, are driving demand for PHS even higher in Europe.

As shown in this paper focusing on the sector in Belgium, several characteristics specific to the PHS profession hinder the well-being at work of PHS workers. In particular physical workload, limited break times between clients, working alone, lack of social recognition and products and materials used.

It is therefore crucial for the sector to implement a whole series of actions to improve the health and safety of its workers. The paper includes practical recommendations. 

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