Shop worker with chondromalacia assisted by simple accommodations and supportive colleagues

This case study is about a female worker in the retail industry who has suffered from chondromalacia — a condition that causes abnormal softening or deterioration of cartilage in joints — for 2 years.

She has been able to remain in work full-time, thanks to the opportunity to exchange shifts with other staff members, allowing her to attend medical appointments, and the help and support she has received from her colleagues and employer.

Good communication and working relationships have proven to be instrumental in enabling her to continue to work.

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