Working conditions of interactive service workers examined by Eurofound
22% of all interactive service workers (ISWs) and 32% of frontline health ISWs are exposed to high emotional demands – such as having to hide their feelings – compared to 14% of EU employees overall. In a recent policy brief, the European Foundation for the Improvement of Living and Working Conditions (Eurofound) looks at the working conditions of people employed in interactive service work. The publication brings a focus on the workers multiple emotional demands and assesses to what extent specific job resources can help to prevent related negative impacts. In light of the COVID-19 pandemic, an emphasis is placed on the subgroup of workers in the health sector.
Read the full policy brief of Eurofound At your service: Working conditions of interactive service workers
Check out an OSHwiki article about Interventions to prevent and manage psychosocial risks and work-related stress