Prevention of musculoskeletal disorders (MSDs) for call center staff

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Prevention of musculoskeletal disorders (MSDs) for call center staff

Prévention des troubles musculosquelettiques (TMS) pour le personnel des centres d’appels

Type of item
Guides & Tools
Country
Belgium
Languages

French

Dutch

Provider
Provider (English)
Federal Public Service Employment, Labor and Social Dialogue
Provider (Original)
Service public fédéral Emploi, Travail et Concertation sociale

Description

The brochure, specifically designed for call centre staff, answers three questions: What is a musculoskeletal disorder? What are the risks of MSDs? And most importantly, how can MSDs be prevented? The brochure, written by PREVENT, is illustrated with photos showing real work situations.

 

De par la nature de leur profession, le personnel des centres d'appels est  exposé au risque de troubles musculosquelettiques.La brochure répond à trois questions : C’est quoi un trouble musculosquelettique ? Quels sont les risques de TMS ? Et surtout, comment prévenir les TMS ? La brochure, rédigée par PREVENT, est illustrée de photos présentant des situations de travail réelles.

 

Access tool

Language of original language description

French

Dutch

Other data

Sector / Indrustry covered
Activities of call centres
Hazards
Long hours
Static postures - sitting
Using Display Screen Equipment
Health effects
MSDs unspecified
Worker groups covered (vulnerable groups etc.)
All (no specific group)
Prevention measures
Elimination of hazards
Improving individual working techniques (e.g manual handling postures)
Simple tips and measures
Technical measures e.g. ergonomic equipment
Purpose of the material
Guidance
Target audience
Employers
Workers
Priority area
Prevention
Year
2012