As you read this, the Agency is entering its 10th year of operation and it is now undoubtedly a very different organisation to the one that started in 1996. It has not only expanded significantly, especially with the addition of 10 new Member States in 2004, it is also able to offer employers, workers, national authorities and other stakeholders throughout Europe a much broader and deeper pool of occupational safety and health (OSH) information and expertise, all conveniently available at the click of a mouse, thanks to our decision as early as 1997 to embrace the Internet as a central plank of our strategy. However, although the scale and scope of our service has altered dramatically, our core mission and strategy has not changed since the day the Agency first opened its doors in Bilbao in 1996.